Save up to 50% in our Annual Sale
Countdown has ended
Add a sentence of overlay text to your image
Cadisen offer a 15-day return policy, meaning you have 15 days from the date of delivery to a return.You can return the watch anytime within 15days of delivery and you will have to ship it back to us by your local courier. Please note that Cadisen is not responsible for the shipping costs and the custom tax or tariff (if the tariff or custom tax cost Cadisen to collect the return watches ,the cost will be deducted from the customer initial payment) of packages returned by customers.But also we wont charge you the initial shipping cost
Please ship back the watch with your local courier and ask for the return address via hi@cadisen.net
To be eligible for a return, your item must be in the same condition as you received it, unworn, unused, non quality issues and it must include all items originally included in the box (charger, keys, hardware, etc.), along with its original packaging. You will also need to provide the original proof of purchase.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and make it right.(it is normal if the package was a bit messed due to shipment or custom checking)
Please understand that the custom will check the package randomly and somehow they dont re pack it back well which will not be defined as a quality issue.
Please Take Note that it is Not Eligible to return watches due to size issues which customers should be aware of before purchasing.
For any return-related queries, feel free to contact us at hi@cadisen.net
Shipping and Handling Fee for Non-Quality Issue Returns:
A. For returned watch Once we confirm that the returned item matches the buyer's description, a refund will be issued within 1-2 business days.
B. If you return the item , you must provide us with a picture of the delivery note, tracking number, and carrier name. Once the logistics tracking for the package shows delivery, we require five business days to confirm whether the package's status matches the buyer's description; we will then issue a refund within 1-2 business days of confirmation. If the model of the returned watch or parts does not match the order information, Tandorio cannot provide a refund.
If the condition of the returned watch differs from the description prior to return, a certain percentage of the amount will be deducted. The specific deduction ratio will be reasonably determined by Cadisen based on the extent of parts loss.
If you decide to proceed with a return and request a refund, please contact our support team for a solution. We will process the refund once we receive the returned parcel.
